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FAQ

Frequently Asked Questions (FAQ):


1.Have your electronic ecigrette been tested for quality and safety?

YES, According to the SWOTcompany policy, all products have tested for quality and safety under the CE (European Conformity) and Restriction of Hazardous Substances directive (RoHS) 


2. How can I place my order?

The only way for preceding an order is by sending an email order tosales@swotecig.com.Your order will be processed within 24 hours.


3.What payments do you accept?

For Samples orders, 100% Payment is required before production.

For Mass production, 30% Prepayment before production and 70% balance payment before shipment.


4.Where to do the payment?

Beneficiary Name: SWOT ecig Co., Limited
Beneficiary Account No : 787-289966-883
Beneficiary Bank :  Hang Seng Bank Limited
Beneficiary Bank Address: 83 Des Voeux Road Central, Hong Kong
SWIFT Code : HASEHKHH
CHIPS No :  010522


5.Which shipping services do you use?

EXwork, FOB Shenzhen or Door to Door Service.


6.How could I track my order once it has been shipped?

Each order will be associated to a checking number or a container number which will be communicated to the buyer allowing a constant tracking of the order made.


7.Do your products have a warranty?

Our electronic ecigrette series have a 6 months warranty.

8.What should I do if the goods received are damaged?
According the company policy, the modality of payment for damaged received goods depends on the freight charges owner. If the customer pays for the freight by using their own freight company, then customer is committed for the payment of damaged products. If SWOT pays for freight, SWOT cannot be considered as responsible for the receiving of damaged product.
9.What is the best way to request the document that I cannot find online?
The best way to request document that cannot be found online is the sending of an email request pointing out document involved to the following addressinfo@swotecig.com

Our Local Time : 2018-2-24 06:29:30            Copyright @ 2014 SWOT Ecig, Co,Ltd. All Rights Reserved.